Cancellation policy

 

16. SUBSCRIBE & SAVE TERMS AND CONDITIONS

16.1. By subscribing to our “Subscribe & Save” service, you acknowledge that you agree to our Terms and Conditions.

16.2. Stock is subject to availability.

16.3. Upon subscribing to the service, your order will be generated following your initial subscription weekly, fortnightly or monthly, and delivery of the order will be subject to the ‘Ordering, Payment and Deliveries’ Policy.

16.4. If you change address during the term of your subscription, you can do this via your account and it will take effect within twenty-four hours. If you have not changed your address before the following order is generated then we shall not be liable to you in the event that you fail to receive your order and no refund shall be provided.

16.5. Auto renewal - following your initial subscription period of a weekly, fortnightly or monthly subscription, your subscription will be automatically renewed until cancelled. You may opt out of the automatic renewal by:

16.5.1. logging into your customer account; and

16.5.2. unsubscribing from the services through the ‘Manage Subscriptions’ tab.

16.6. Any weekly, fortnightly or monthly subscription cancelled before the subscription expiration is not eligible for a refund.

16.7. The above cancellation policy does not affect your statutory rights.

16.8. We reserve the right to cancel your subscription at any time as a result of any breach of these Terms. We also reserve the right at our absolute discretion to cancel and/or change the “Subscribe and Save” subscription service.