Where is my order?
You will be able to track the progress of your parcel at auspost.com.au/mypost/track/search or you can call 131 118 which is the Australia Post Customer Service Centre, between 8am to 6pm Monday to Friday. If you have an account, you will be able to sign into 'My Account' to view the status of your order. If there are any issues with your order please contact us.
Are your coffee capsules recyclable?
We are committed to ensuring sustainability throughout our operations and we recognise the need for an environmentally responsible approach to both the manufacture of our products, as well as the recyclability thereof.
The design of the Espressotoria ® capsule in conjunction with our clever extraction system allows us to use a capsule shell weighing just 0.7 grams per unit. This makes the Espressotoria ® capsule one of the lightest weight aluminium free capsules currently in the market. Furthermore, the shells are made from Polypropylene #5, a plastic which is commonly recycled by most material recycling facilities in Australia*.
After extraction, peel off the lid and remove the used ground coffee (caution, allow capsule to cool down first in order to avoid risk of scalding). The used ground coffee can actually be an excellent addition to a compost pile. The grinds provide bacteria with the energy they need to turn organic matter into compost.
Please note that unfortunately our Nespresso** compatible capsule range is not recyclable yet at this time. However, we are continuously working with our supply chain partners to EXPLORE ways to improve the ecological footprint of our capsules, while adhering to our highest standards for product quality.
Whats is the strength of each of your Coffee blends?
We do not rate our coffee blends on strength as strength can often be confused with quality and can be very subjective.
However, strength can sometimes be indicated by roast profile where a darker roasted coffee will typically offer a stronger flavour than a lighter roast.
As a guide to strength, our core blends from strongest to mildest would be:
Mountain Grown
Espresso
Oro
Organic
Italian
We recommend using these suggestions as a guide only.
Which machine can I use for Vittoria Coffee capsules
Please note that there are two types of Vittoria Coffee Capsules: Those that are compatible with the Espressotoria® System.
These can be identified with an Espressotoria® logo located on the bottom right corner of the box 12 capsules per box Those that are compatible with Nespresso** Machines.
These can be identified with a ‘Compatible with Nespresso** Machines’ located on the bottom of the box. 10 capsules per box Please note that both these types of capsules are different in shape and size. You cannot use the capsules for the machines they are not manufactured for.
For example, you cannot use Espressotoria® Capsules in a Nespresso** Machine and you cannot use Nespresso** Compatible Capsules in an Espressotoria Machine.
Where do your coffee beans come from?
We source our beans from a variety of locations around the world that supply only the finest 100% Arabica coffees.
How do I clean my Espressotoria® Coffee Machine?
1. Place an empty cup under the coffee dispenser
2. Run water through the machine by pressing one of the lighted dispensing buttons whilst the operating chamber is empty (no capsule inserted)
3. Repeat this process until the water pouring out of the dispending head runs clear
4. It is recommended that this is practiced daily
5. Alternatively you can refer to the '3 minute cleaning mode' in your machine's instruction manual
NOTE: Do not clean with any solutions.
How long does delivery take?
We aim to despatch all orders as soon as they are placed and dispatch on the following business day. We aim to deliver all order nationally within seven (7) business days.
If there are any issues with delivery, please contact us.
How much does delivery cost?
Delivery for all orders will be charged at a per order rate.
Rates will depend on the following factors and will be calculated upon checkout once you have entered your postcode:
Number of items
Size
Weight
Location of delivery
Please note that delivery rates are subject to change.
Do you ship internationally?
We currently ship to the USA, NZ and UK. Shipping costs apply.
Can my order and delivery be tracked?
An email will be sent to you once your order has been collected by Australia Post with an order tracking link.
Please wait until you have received this email to follow up on the progress of your order. If you do not receive your order tracking link email please email us at enquiries@vittoriacoffee.com or complete an online contact form at www.vittoriacoffee.com/pages/contact with the order number contained in the “Order Receipt” confirmation email.
You can also contact us directly on (02) 9748 0299. If you are a member of the website, you can view the status of your parcel by logging into “My Account”.
You will be able to track the progress of your parcel at https://auspost.com.au/mypost/track/search or you can call 131 118 which is the Australia Post Customer Service Centre, between 8am to 6pm Monday to Friday.
What happens if I’m not home when my order is delivered?
If you are not present upon delivery of your order, you will be left an Australia Post pick up card advising you of the details on how to collect your order from an Australia Post outlet.
What if my order when delivered arrives damaged?
If the products you ordered arrive damaged on delivery, please notify us within seven (7) business days of delivery. Failure to do so may result in us rejecting the return of those goods. Upon completing an investigation, we may at our sole discretion, organise the damaged goods to be replaced.
Please email us at enquiries@vittoriacoffee.com or complete an online contact form at www.vittoriacoffee.com/pages/contact You can also contact us directly on (02) 9748 0299.
What if there are products missing from an order or I have received an incorrect order?
If you have any products missing from your or you have been delivered the incorrect products, please notify us within seven (7) business days of delivery. Failure to do so may result in us rejecting the return of those goods.
If your order is incorrect or there are any missing products from your order, ensure that you check the delivery docket against your order receipt confirmation email. Any incorrect items should be returned to us, in accordance with our Returns Policy.
We will arrange for the correct or missed items to be sent to you. Please email us at enquiries@vittoriacoffee.com or complete an online contact form at www.vittoriacoffee.com/pages/contact You can also contact us directly on (02) 9748 0299.
What if my order is late or doesn’t arrive?
If your order is late or you believe that your order may be lost, it is your responsibility to notify us.
Please email us at enquiries@vittoriacoffee.com or phone us on (02) 9748 0299, and make sure you let us know your order number contained in the “Order Receipt” confirmation email.
What is your returns policy?
If you have purchased goods from this website, then please note that, we will only refund goods in accordance with our Warranty Against Defects Policy. A successful refund will be automatically issued to the credit card used to purchase goods in the order. Please allow up to 15 business days for a full refund to process, subject to your bank/card issuer. We will refund you in full for the value of the goods in question, and only include a refund for delivery charge where the entirety of your order is considered faulty or defective.
What are your quality assurance measures?
At Vittoria Coffee we employ 23 steps of quality assurance. From the second we unload the green beans, to the second you open up your packet, the coffee doesn’t see the light of day, an entirely closed process.
Throughout the roasting process we assess the colour, moisture grind, and aroma of the coffee.
Where does Vittoria Coffee come from?
We source the highest quality 100% Arabica from all over the world.
What if my machine stops working?
At Vittoria Coffee, we deliver a dedicated and specialised in house team of technicians who provide 24/7 service and support to our clients.
Our experienced technicians are specialised in repairing and servicing Faema® machines and equipment as well as Mazzer® grinders.
To book a service call, please call 1300 VITTORIA (1300 8488 6742).
Do you ship internationally?
International registrations, purchases and delivery are currently not available via this website.
How much does delivery cost?
Delivery for all orders will be charged at a per order rate.
Rates will depend on the following factors and will be calculated upon checkout once you have entered your postcode:
Number of items
Size
Weight
Location of delivery
Please note that delivery rates are subject to change.
How long does delivery take?
We aim to despatch all orders as soon as they are placed and dispatch on the following business day. We aim to deliver all order nationally within seven (7) business days.
If there are any issues with delivery, please CLICK HERE to contact us.
What is the strength of each of your coffee blends?
We do not rate our coffee blends on strength as strength can often be confused with quality and can be very subjective.
However, strength can sometimes be indicated by roast profile where a darker roasted coffee will typically offer a stronger flavour than a lighter roast. As a guide to strength, our core blends from strongest to mildest would be:
- Mountain Grown
- Espresso
- Oro
- Organic
- Italian
We recommend using these suggestions as a guide only.
Where do I find a particular product?
If you wish to obtain a detailed stock list of your desired product in your surrounding suburbs please CLICK HERE to contact us.
We recommend calling the provided retailers to ensure they have sufficient stock.
